Policies, Terms & Conditions

This information sets out the Terms and Conditions for our CV and Career Development Services.


Your access to and use of this website is subject exclusively to these Terms and Conditions. You will not use this website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the website.

Submission of information

You are solely responsible for ensuring that the information you provide such as CV, Cover letter etc., is true, accurate, current and complete. Information which you supply must not be discriminatory, obscene, offensive, defamatory or otherwise illegal, unlawful or in breach of any applicable legislation, regulations, guidelines or codes of practice or the copyright, trademark or other intellectual property rights or any person in any jurisdiction.


Smart Opportunities aims to protect your privacy and personal data at all times in accordance with the Data Protection Act (1998).

What Information Do We Collect?

We collect your CV or any other information relevant to your job search or career change. When you complete a ‘Contact Us’ form, we request your full name and e-mail address. If you register for one of our events we may ask you for an address, employment status and employer details.

Use of Personal Data

Any Personal Data that you give us will be treated with the utmost care and security. It will not be used in ways to which you have not consented. The Personal Data we collect is used to provide you with the service that you have requested or to respond to an enquiry that you have made. We may use certain third party service providers to assist us in providing these services to you, for example, email alerting, web casting and hosting.

We will not sell, rent or loan any Personal Data or identifiable information collected on this Website. The information collected from this Website could be stored for as long as is required for the uses stated above.

Your Right to Opt-out

If you do not want to continue to receive e-mail communications from us please let us know by sending an e-mail to info@smartopportunities.co.uk


This Website may contain links to other websites particularly in the NEWS section. Their inclusion cannot be taken to imply any endorsement or validation by us of the content of these websites. Smart Opportunities does not accept any responsibility for their privacy practices, nor do we accept any liability in connection with the content of such websites.

Contractual terms

No contract exists until we accept your order. We may choose not to accept your order for any reason. We reserve the right to withdraw any services at any time. All prices are subject to change at any time prior to a contract being entered into and are subject to change without notice. We will not be liable to you or anyone else for refusing to accept your order, withdrawing any services or for changing any prices. We retain the right to revoke your right to continued use of our services at our discretion.


Prices quoted are for a turnaround of 5-7 days following confirmation of payment, provided there are no delays in receiving your feedback at the first draft stage. For a guaranteed turnaround of 24 hours, a surcharge applies. If you do not have an existing CV, we will ask you to complete our CV builder form. All CVs will be formatted in Microsoft Word and emailed to you in both Word and PDF format.

Interviews and job offers

Whilst we have a very high success rate in the number of people securing interviews following our CV writing and career coaching services, we do not in any way guarantee that the use of our services will result in an interview or job offer for you.


We accept no liability for any loss (whether direct or indirect, for loss of business, revenue or profits, wasted expenditure, corruption or destruction of data or for any other indirect or consequential loss whatsoever) arising from your use of the website and we hereby exclude any such liability, whether in contract, tort (including for negligence) or otherwise. We hereby exclude all representations, warranties and conditions relating to this website and your use of it to the maximum extent permitted by law. You agree to indemnify us and keep us indemnified against all cost, expenses, claims, losses, liabilities or proceedings arising from use or misuse by you of this website. You must notify us immediately if anyone makes or threatens to make any claim against you relating to your use of this website. This does not affect your statutory rights as a consumer.

Disruption to service

At all times and in the event of unforeseen circumstances, Smart Opportunities will seek to minimise disruption to the service provided to clients and consistently explore ways to be better at what we do.


Unless otherwise stated, the copyright and similar rights in all material published on the website are owned by Smart Opportunities. You are permitted to print or download extracts from this material for your personal use only. None of this material may be used for any commercial or public use. No part of the website or any material appearing on the website may be reproduced or stored in or transmitted to any other website. No material appearing on the website may be disseminated in any form, either electronic or non-electronic, nor included in any retrieval system or service without the prior written permission of Smart Opportunities.

Payment and cancellation

All payment for our CV writing and coaching services are payable in full in advance via PayPal or bank transfer only. We regret to inform you that we do not accept payments by cash or cheque. Orders cannot be cancelled once we enter into a contractual agreement, signified by the receipt of payment.

Complaints & Customer Service

At Smart Opportunities, we endeavour to provide you with the best possible service at all times. If you would like to make any comments, suggestions, raise a query or make a complaint about the service you have received, please contact us via veronica@smartopportunities.co.uk. We will respond to your query within 3 – 5 working days. This policy will be kept up-to-date, to reflect changes in the nature and size of the business. To ensure this, the policy and its effectiveness will be reviewed annually. All associates and consultants will exhibit customer friendly service skills; and be knowledgeable, professional and courteous in meeting the needs of our clients.

Equality & Diversity

Smart Opportunities is committed to diversity and will promote diversity for all employees and clients, and shall adhere to such a policy at all times. Smart Opportunities will treat everyone fairly and make every practical effort to provide for the needs of staff, candidates and clients.

Changes to policies

Smart Opportunities reserve the right to update or amend these terms and conditions at any time. Your continued use of the website following any changes shall be deemed to be your acceptance of such changes. It is therefore your responsibility to check the terms and conditions regularly for any changes. Your statutory rights are not affected by any of our terms, conditions or policies.


All advice offered on this site and by Smart Opportunities is given in good faith and is provided ‘as is’. We accept no responsibility if you should suffer loss or damage as a result of taking our advice.